FAQs

If your order has not arrived within the agreed time frame, please contact our staff by email. We will investigate the logistics situation for you as soon as we receive the request.

Generally speaking, your order will be dispatched within 1-3 working days, and we will notify you by email after dispatch.

Yes, if you want to receive the product faster, we provide you with an expedited turnaround service, and you only need to pay the expedited fee to enjoy this service.

We can deliver to customers worldwide via FedEx. We offer free shipping to Europe, Canada, USA. For quotations in more countries and regions, please consult our customer service.

We accept Visa, MasterCard, American Express, Discover, check, or money order.

Sorry, the delivery address cannot be changed if you have already confirmed the order. Before that, you can modify the delivery address at any time.

Sorry, we do not currently support specifying multiple shipping addresses for orders. We apologize for any inconvenience caused to you.

You can cancel the order before payment. Once an order is placed, it cannot be cancelled at will. Please contact our customer service for more info.

After you receive the tea, if there is any problem, you can contact us to provide proof and negotiate a solution. We provide you with a flexible return and refund policy. Please note that we do not accept unreasonable returns for refunds made more than 30 days after the order date.

Sorry, we do not currently support exchange services, but you can contact us for other solutions.

We will provide you with a tea sample in the order. If the taste of the tea is not acceptable to you, you can contact us and return the order as it is.

We will start negotiating with you within 48 hours of receiving your return request, and the entire return process is expected to be completed within 30 days.

Of course. If you are not registered/logged in, you will place an order as a guest. However, if you place an order as a registered member, you can enjoy more personal centre functions and preferential policies.

You are free to modify the personal information you have filled in through the profile edit page. Please check 'My Account' for details.

If you are interested in our news, activities, and promotions, you can subscribe to our latest news by entering your email address in the subscription module at the bottom of the homepage.

Any problems you encounter on our website can be contacted by live chat or email. Our business hours are 8:30 am-5:30 pm Pacific Time, Monday through Friday (excluding holidays).

We sincerely apologize for the unpleasant shopping experience caused by technical issues. You can give feedback in time by contacting customer service, and we will optimize the website as quickly as possible.

When you cannot determine your tea-drinking preferences and habits, we recommend you choose traditional Chinese tea according to the basic taste. You can also communicate with us and let us recommend organic Chinese tea that is more suitable for you.

There have always been different opinions about Chinese tea and health, but according to historical records, Chinese tea first appeared and was used as a medicinal ingredient two thousand years ago. From ancient times to the present, countless people have also used the experience to continuously confirm the positive effect of drinking tea on human health.

You can apply your discount to this order only after you fill in your discount code in the promotion code input box on the order page before checking out. Please note that only one promo code can be used per order.